Remember to pay your municipal accounts this holiday season
12 November 2024
The City encourages residents to pay their municipal accounts this holiday season and to be reminded of the busier November and December months. To avoid waiting in longer queues in the coming weeks, residents may make use of the City’s easy to use online booking system to get ahead of the queues.
‘We urge residents to remember to pay their municipal accounts this holiday season, especially over the December and January months when most residents take their leave.
‘The holiday season is a time for rest and recuperation, but can also be a stressful time especially for our finances. We urge our customers to please set aside money for their municipal accounts as without this income, we cannot provide services. The income we get from rates and tariffs pays for service delivery. Qualifying residents may approach the City to see what assistance is available. Residents are encouraged to pay their municipal accounts this holiday season by using the convenient online payment options and the City’s e-Services. The online options can be used from the comfort of your home. A QR code is also included on municipal accounts so that municipal payments can be made easily and conveniently.
‘The City’s e-Services allows residents to view their municipal accounts, renew motor vehicle licences, enter water meter readings and apply for rates rebates among others, and we are encouraging more residents to sign up to use the convenient service,’ said the City’s Mayoral Committee Member for Finance, Councillor Siseko Mbandezi.
For account payments:
• Online: www.Easypay.co.za or www.powertime.co.za
• EFTs: Select the City as a bank-listed beneficiary. Use only your nine-digit municipal account number as reference
• Retailers: Checkers, Pick n Pay, Shoprite, Spar and Woolworths
• e-Services: Use the City’s online e-services portal
• ATM: contact your bank to add the City as an ATM beneficiary
• QR code payments - for more information on QR code payments, please see the user’s guide: https://bit.ly/3MhZXgT
Residents may access the City’s online booking system at https://bookings.capetown.gov.za to book an appointment for motor vehicle licence renewals, as well as for account payments and queries. See this short YouTube video https://bit.ly/3WH8j5o to see how you can do so.
Register on e-Services
• Renew vehicle licences
• Submit water/electricity readings
• Pay municipal accounts online (debit order payment option, only)
• View current account and account history
• Apply to receive accounts via email
• Log service requests
To register for e-Services visit: https://eservices.capetown.gov.za/
Register to receive your monthly account via e-mail
Emailed accounts have a number of benefits including:
• Improved efficiency – emailed accounts saves time and customers can pay their accounts as soon as they are able
• Greater reliability – customers know they will receive their accounts at the same time every month and can better track their payments
• Reduced environmental impact – reducing paper waste benefits our environment and city
• Reduced costs – emailed accounts eliminates the need for paper and other related service and postal delivery costs
Reach out to the City for assistance in signing up:
Register on the City’s e-Services for the emailed accounts service. Please contact us via email at Revenue.Eservices@capetown.gov.za for assistance.
Customers may also submit their request to receive emailed accounts via SMS to 31223.
For general enquiries including water, electricity, accounts and motor vehicle licences, residents may call the City’s Customer call centre on 0860 103 089.
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Published by:
City of Cape Town, Media Office
